"In our search for a professional "Service
Evaluation" provider, we were extremely fortunate
to have found Consumer Perceptions. Rose Houston, President,
and her team of evaluation experts helped our company
develop, implement, and maintain a complete company-wide
service evaluation program.
Our goal in this partnership was to establish a systematic
approach to enable our staff to better understand our
high customer service standards and to evaluate and
reward those who performed to expectation and beyond.
The team at Consumer Perceptions excelled at the challenge,
and over-delivered on every aspect. The well organised
quarterly trend tracking reports and graphs provide
a clear, concise visual on how each of our store teams
are doing.
With confidence, I highly recommend Consumer Perceptions
to any business in the market for external consulting
services!"
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“The services provided by Consumer Perceptions
are an integral part of both our Customer Service program
and our Loss Prevention Program. Working with you over
the years to develop a comprehensive system to provide
feedback on our store operations has been a very positive
and rewarding experience for both myself, our Head Office
Team and our Managers. You add a dimension to our view
of our retail operation that we could not possibly get
by ourselves. You truly help us see what our customers
see with respect to customer service in our stores.
We thank you for the very professional approach you
bring to your assurance program, for your excellent
feedback throughout the evolution of our systems and
for being so wonderful to work with.
We do not hesitate to recommend the services of Consumer
Perceptions to any retail operation!”
“Having worked for Consumer Perceptions since
1997, I can honestly and wholeheartedly state that it
has been a very enjoyable and rewarding experience for
me.
Consumer perceptions? It would be more accurate to
say employer perceptions when it comes to how I have
been appreciated, treated with confidence and respect,
and recognized for my contributions for the last nine
years.
Personalized memos, phone calls, and the emails with
feedback and sincere thanks for every completed assignment
have all combined to make me feel like a truly valuable
part of a team that honestly cares about its clients
and its evaluators.
There are also the incentives, bonuses, and the extremely
flexible work schedules. Consumer Perceptions is so
accommodating that I am able to choose the number of
days per schedule that I wish to work. And any time
that I have questions, there is always someone who I
can contact for immediate and invaluable support.”
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“As a marketing professional, I have always been
keenly aware of the importance of service in all avenues
of our lives. In every thing we do that interacts with
people, service is an integral part of that relationship.
So, I was very happy to join the team at Consumer Perceptions
6 years ago. I felt at that time that I could make a
significant difference to service levels in all industries,
especially retail.
Being an evaluator with Consumer Perceptions has been
a very rewarding experience. I take pride in going into
establishments, speaking with staff, and overall being
a “hidden detective”. As I have repeated
the visits to all the companies I evaluate, I have seen
the changes that have taken place because of what I
have reported and the information that I have passed
along to our company.
The greatest joy has been working with the team at
Consumer Perceptions. Every staff member is professional,
ethical, friendly and always there with advice when
needed. They are easy to speak to, they always understand
what you are going through if you are having a problem,
and they always follow up with comments as to how you
are doing. I think their success is due to the support
and motivation they offer their evaluators. I do not
know of any other marketing company that is so very
dedicated to their evaluators.
The past 6 years have been really very successful,
both for me and Consumer Perceptions. I believe that
they are a tremendous asset to any company with which
they work.”
